Roxanne believes every customer has a story to tell—about their wants, goals and wishes. By taking the time to truly understand and decipher their needs, Roxanne creates the solutions other can’t. Of course, at Brentwood Bank we wouldn’t have it any other way. Because it’s folks like Roxanne that put the “community” in community banking.
As a Senior Branch Operations Manager with more than 25 years in the banking industry, Roxanne is always looking for opportunities to help customers. Sometimes it leads them to a great mortgage rate, a way to consolidate loans or a path to early retirement.
“Our greatest asset is our customer,” says Roxanne. “Because we are a community bank and not a national financial institution, I have the incredible advantage of giving our clients a personal and consistent one-on-one direct resolution to their needs.”
Building trust is important to Roxanne. She prides herself on getting to know customers from all walks of life. She loves to hear their stories and considers them a second family.
Roxanne has plenty of stories of her own to share. As the wife of an entertainer, she frequently travels the country with the Skyliners and enjoys meeting famous performers along the way. But, it's meeting the customers who visit her branch that really makes her day.
“When you talk, I learn. And that's how real solutions are made.”
Senior Branch Operations Manager